Cancellation and Refund Policy

• Each payment covers one fixed period — a month or a year — and is a single payment. Nothing renews automatically.
• We do not store your card and we do not set up any auto-debit or standing instruction, so no further amount is ever taken without you choosing to pay again.
• To stop, simply do not pay for the next period. There is no cancellation form and nothing to switch off.
• When a paid period ends, your dashboard is locked until you renew. Your storefront stays online and your data is kept.

Every new account starts with a free trial. The trial is there so you can build your store, add products and see the whole product working before any money changes hands — no card and no payment details are asked for.

Nothing is charged when the trial ends. Your dashboard simply locks until you choose a plan, and your store stays online in the meantime.

The free trial is your opportunity to decide. It gives you the working product with no card and no commitment, so that by the time you pay you already know exactly what you are buying. For that reason payments for a plan are not refundable — the paid period is unlocked the moment the payment succeeds, and you had the trial to evaluate it beforehand.

We do refund money we should never have taken:

• You were charged more than once for the same period.
• You were charged an amount other than the price shown for the plan you selected.
• A payment was taken but the plan was not activated on your account.

• Changing your mind after paying, including deciding not to build the store.
• A period that has already started, in full or in part.
• Not using the plan, or using less of it than you expected.
• Features that are clearly listed as belonging to a different plan.
• Accounts suspended or terminated for a breach of our Terms and Conditions.

To request a refund, email care@websiteworkindia.com from your registered email address with your account details and the reason for the request. We aim to review every request within 3 business days.

Approved refunds are credited to the original payment method used at the time of purchase. Once approved, refunds are typically processed within 5–7 business days, though the time for the amount to reflect in your account may vary depending on your bank or payment provider.

For any questions about cancellations or refunds, contact us at care@websiteworkindia.com.