ARK MART

Cancellation and Refund Policy

At ARK MART we want you to be completely happy with your purchase. This policy explains how cancellations, returns, replacements and refunds work.

1. Order cancellation

  • You can cancel an order free of charge any time before it is shipped — from the My Account page or by contacting us at +91 9798709024 / arkk1140@gmail.com with your order number.
  • Once an order has been shipped it cannot be cancelled; you may, however, refuse delivery or request a return as described below.
  • We may cancel an order in case of non-availability, pricing or listing errors, payment failure, or suspected fraud. Any amount paid will be refunded in full.

2. Returns and replacements

  • If you receive a damaged, defective, expired or wrong item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.
  • Items must be unused, in their original condition, with all tags, labels, accessories and packaging intact.
  • For hygiene and safety reasons, certain categories — such as innerwear, cosmetics, perishables, personalised or made-to-order products — are not eligible for return unless delivered damaged or incorrect.
  • After the returned item passes our quality check, we will ship a replacement (subject to availability) or issue a refund, as you prefer.

3. Refunds

  • Approved refunds for prepaid orders are issued to the original payment method within 5–7 business days of approval. Depending on your bank or card issuer it may take a few additional days to reflect in your account.
  • Refunds for Cash on Delivery orders are made by bank transfer or UPI to the account details you provide, within 7–10 business days.
  • Shipping charges, if any, are refunded only when the return is due to our error (damaged, defective or wrong product).

4. How to raise a request

Write to arkk1140@gmail.com or call/WhatsApp +91 9798709024 with your order number, the reason for the request and supporting photos. Our team will guide you through the next steps and share pickup or drop-off details where applicable.

5. Need help?

If you are not satisfied with how a request has been handled, you may escalate it to our Grievance Officer at arkk1140@gmail.com. We will respond within 48 hours and aim to resolve every concern within 30 days.