Shipping and Delivery Policy

Aqua Starter ships across India through reputed courier partners. This policy explains how and when your order will reach you.

1. Order processing

Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays) after payment confirmation, or after order confirmation for Cash on Delivery. You will receive a confirmation on WhatsApp/SMS/email as soon as your order is placed.

2. Delivery time

Metro cities: usually 2–5 business days after dispatch.
Rest of India: usually 4–8 business days after dispatch.
Remote or ODA (out-of-delivery-area) pin codes may take longer. Estimated timelines are indicative and not guaranteed.

3. Shipping charges

Shipping charges, if applicable, are displayed clearly at checkout before you place your order. Free shipping offers, where available, will be shown on the product or cart page.

4. Tracking your order

Once your order is dispatched you will receive the courier name and tracking number by WhatsApp/SMS/email. You can also track your order any time from the Track Order link on our website using your order number and phone number.

5. Delivery attempts and undeliverable orders

Our courier partner will attempt delivery up to 2–3 times. Please keep your phone reachable and ensure someone is available to receive the parcel.
If a parcel is returned to us because of an incorrect address, the recipient being unavailable, or refusal to accept, prepaid amounts are refunded after deducting applicable shipping charges; repeated COD refusals may lead to COD being disabled for that address.

6. Delays

Deliveries may occasionally be delayed due to weather, strikes, public holidays, courier backlogs or other circumstances beyond our control. If your order is significantly delayed, please contact us at +91 9401339671 or nextgen9671@gmail.com with your order number and we will follow up with the courier immediately.

7. Damaged parcels

If the outer packaging appears tampered with or damaged at the time of delivery, please refuse the parcel or record a video while opening it and contact us within 48 hours so we can arrange a replacement or refund as per our Cancellation and Refund Policy.

8. Contact

For any delivery-related question, reach us at +91 9401339671 or nextgen9671@gmail.com. Registered address: Silchar Assam.